Indian budget airline SpiceJet announced on Friday that it had successfully resolved issues stemming from a global outage caused by a CrowdStrike update, ensuring all systems were back to normal.
Despite the widespread Microsoft cloud service disruption, SpiceJet proudly reported that it managed to operate all its flights on Friday without any cancellations. "There was not even a single flight cancellation resulting from the technical outage," the airline stated in a press release.
Ajay Singh, Chairman and Managing Director of SpiceJet, praised his team for their efforts, saying, "Our team worked tirelessly to ensure minimal disruption to our passengers' travel plans, and we are proud to have successfully operated all our scheduled flights today."
The global outage impacted various sectors, including flight operations and banking services. Several Indian airlines, such as IndiGo and Akasa Airlines, were forced to ground planes, causing significant disruptions.
Delhi Airport acknowledged the temporary impact on services due to the global IT outage, posting on X that they were working closely with stakeholders to minimize inconvenience. Similarly, Bengaluru Airport reported that airlines including IndiGo, Akasa, SpiceJet in T1, and Air India Express in T2 were affected.
The outage led to many passengers receiving hand-written boarding passes and experiencing significant flight delays.
SpiceJet's Singh expressed gratitude for the patience and cooperation of passengers and stakeholders, confirming that the technical issues had been fully resolved and all systems were operational again.
Following the Microsoft cloud service disruption, the central government maintained contact with Microsoft and its associates to address the outage.
India's banking system experienced minimal impact, with the Reserve Bank of India reporting that only 10 banks and NBFCs faced minor disruptions. These issues have either been resolved or are in the process of being resolved, the central bank assured.
CrowdStrike, the cybersecurity firm linked to the problematic update, stated that the issue had been identified and fixed. George Kurtz, President and CEO of CrowdStrike, reassured customers that the incident was not a security breach or cyberattack.
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